Q: Why do I have to transfer my site? What does web site migration involve?
A: If your present hosting provider can no longer satisfy the demands of your web site, or when you undergo continual downtime, or if you have to wait for hours for the customer support staff to respond to you, it may be smart to change your provider, i.e. to move all the files for your websites along with your databases from your present provider to your future provider. At Triad Host, we understand that this can often be hard & time–consuming. This is why we’ll perform all that for you for free!Our highly qualified technical team members will move your web site content from your current hosting provider to us. Our techs have got plenty of experience with web site migration and can handle everything – from a standard WordPress blog or Joomla™ web site, to a highly complex, custom–made application.
Q: Web site migration sounds like a lot of work. How much time can it take?
A: While we cannot give you an exact time interval, since there are many factors, among them the size of the files and databases, the location of the current host’s server, the complexity of your web site and the present workload of our Website Migration Department, etc., we’ll do our best to transfer your web site within 48 hours, and in some cases – within 24 hours (when the content is not large).
Q: Do you require anything from me before you begin moving my web site?
A: We do not collect any private information. We will need, though, the login info for your present hosting account as well as the name of the web site that you’d like to move.
Q: My old hosting account has sensitive info inside. How can I trust you?
Q: Will there be any downtime for my site?
A: While we transfer your web site, it will be available both in your web hosting account with us and in your account with your old hosting provider. After the transfer is complete, we will make sure that everything is functioning properly and that the integrity of your web content is not affected before informing you that the transfer is done. Then we will instruct you how to transfer the domain name over to your web hosting account with us and how to edit your DNS resource records.
Q: Will my present web hosting provider learn that I’m leaving them?
A: No. We will never get in touch with your hosting provider about anything. They will not be aware of the web site migration either.
Q: Which hosting platforms do you support?
A: We support all Linux–driven hosting platforms. Generally, if we can gain access to your Control Panel, we will be able to migrate your site.The only platforms that we don’t support are closed–source site creation platforms like Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.