1 hour ticket response
We are committed to offering a quick and adequate solution to every ticket sent by a user. Our capable client support staff representatives will examine your inquiry and will think of the best option. We offer a 1–hour response time guarantee for all trouble tickets. In fact, the average helpdesk ticket response time has proved to be 20 minutes.
A Premium Technical Support Service
We have a team of web hosting support professionals who are eager to respond to all your requests every time you require help. The vast majority of our help desk support staff members have several years of experience in the hosting industry, which means that you can constantly depend on prompt and comprehensive answers to your queries.
An Easy–to–Browse Help Center Section
To help you find a quick hint on how to use a specific service, we have integrated a truly user–friendly Help Center section in the Online Control Panel. You can browse through a large selection of web hosting account management articles and website administration articles, have a glance at our F.A.Q. library or check out our how–to video tutorials.