Integrated Ticketing System in Hosting
The ticketing system that we use for our hosting is not separate from the hosting account. It is included in our full-featured Hepsia Control Panel and you’ll be able to access it whenever you need with only several clicks, without logging out of your hosting account. The ticketing system offers a quick-search field, so you can track down virtually any trouble ticket that you have already sent, if necessary. Furthermore, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to fix a particular issue even before you actually post a ticket. The ticket response time is no more than one hour, which suggests that you can get quick assistance at any specific moment and in case our help desk team suggests that you should do something within your account, you can do it straight away without having to sign out of the Control Panel.