There are several ways to contact the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you pick is a trouble ticket system. This is the easiest communication method for a variety of reasons. If no customer support engineer is available at the moment and they’re all busy, a phone call may not be answered, but a ticket will always hit home. On top of that, you can copy and paste extensive pieces of information without having to worry about typing errors, and if a given issue requires more time to be solved or a number of responses have to be exchanged, all the information will be in one place, so either party can always see the steps taken by the other one. The disadvantage of using tickets to contact your web hosting company is that they are typically separate from the web hosting platform, which goes to say that if you need to supply info or to follow directions, you will need to use at least two different systems and this number could grow if you desire to manage multiple domains. In addition, many hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Hosting

The ticketing system that we use for our hosting is not separate from the hosting account. It is included in our full-featured Hepsia Control Panel and you’ll be able to access it whenever you need with only several clicks, without logging out of your hosting account. The ticketing system offers a quick-search field, so you can track down virtually any trouble ticket that you have already sent, if necessary. Furthermore, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to fix a particular issue even before you actually post a ticket. The ticket response time is no more than one hour, which suggests that you can get quick assistance at any specific moment and in case our help desk team suggests that you should do something within your account, you can do it straight away without having to sign out of the Control Panel.