If your website hosting provider offers live chat support, you can talk with an agent live and learn helpful info or get a problem resolved promptly. The key advantage of using chat compared to calling to talk to a live person is that you will need just a computer with world wide web access, therefore you won't pay any charges in case you are in another state or country. In addition, it will be easier to copy and paste information for example domains, usernames or error messages in other words details that are sometimes difficult to share with the other side on the telephone. The real-time chat is also a quicker option to contact the hosting supplier's support crew compared to using a ticketing system. What's more, when some issue requires a bit more time to be taken care of, you are able to do something else entirely while you wait for assistance on the live chat, therefore you won't waste time - something that is impossible when you are on the phone.

Live Chat Support in Hosting

Along with the phone and ticket support, our company provides live chat support too. You'll be able to contact us every day, which includes weekends and holidays, and we will give you more info about the hosting that we provide if you are not a customer yet, or about general and billing questions in case you already have a user profile. Though for entirely tech issues you'll have to open a trouble ticket to the tech support, since such matters need extra time to be dealt with, you may still get in touch with us on the live chat for some tech information. For instance, we are able to assist you to set up an e-mail address in your email client or troubleshoot various problems, saving you considerable amount of time. Even if our phone lines are already off for the day, you will be able to speak with a live person.