If you ever have any questions related to your web hosting package or if you encounter a problem with your websites, you will need to get in touch with the web hosting company’s client support team. It may not matter how promptly they will answer if you’ve got an enquiry of a general nature, but an issue like a misapplied script update, for example, may lead to your website becoming broken or inaccessible online. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be out of order. In case you offer goods or services online, any downtime will influence your site in a bad way and you can lose current or potential customers. Lots of web hosting providers, especially resellers, handle trouble tickets and emails within twenty four hours, but in the Internet epoch that is much too long, as clients will hardly ever come back to a website that is not functioning correctly for an extended span of time.
One-Hour Response Guarantee in Hosting
Our guaranteed maximum reply time for any technical support ticket that you open or any e-mail that you write is only sixty minutes, even if you contact us during weekends and official holidays. Irrespective of the essence of your enquiry or problem, we will lend a helping hand momentarily and will provide you with the required info to resolve any problem with your websites. The real response time typically doesn’t exceed fifteen-twenty minutes, so you can forget about waiting for hours and hours to get an issue sorted out or what is even worse – waiting around a whole day only to receive an answer that more info is necessary whilst nothing’s sorted out. We will give you assistance without any delay as we realize precisely how expensive time can be in the dynamic electronic realm. The 60-minute reply guarantee is valid for any billing or technical inquiry that you may have connected with our hosting.