You will find a lot of hosting companies available, but the majority of them are resellers that have restricted resources, especially when it comes to support. One of the ways to distinguish them is the option to contact the company over the phone. The type of support that you can get through this particular channel of communication may vary based on the service provider - several of them offer professional telephone support, many others offer common and customer support only because some issues are more time-consuming and it would be faster and easier to be resolved via a ticket, especially when the situation needs to be escalated. Nonetheless, it's good to find that you could always contact your website hosting provider because there're a lot of small matters that can be taken care of without difficulty and in a timely manner with a telephone call, not mentioning that you're able to get additional info about the services before you become a customer.
Phone Support in Hosting
We know that being able to consult with a live representative is rather important, so we have 3 support lines globally (Australia, USA and UK) and you can reach us over the phone for fourteen hours a day. If you consider getting one of our hosting, for instance, you can phone us and find more about our services before you order to make sure that we do meet all the system requirements for your web sites. Following your purchase, you can get in touch with us about any kind of sales and billing problems you may have, or receive any general or basic tech information you need. We have tried to find the balance between phone and ticket support, so for entirely technical issues you'll have to use the ticketing system, that will help you track the communication together with any new developments in the resolution of an issue.